Company Terms and Policies

Company Policies TERMS and CONDITIONS

Processing of orders will begin when payment is received in full. Orders will not be processed until full payment is received. First orders or custom orders will require payment in full at the time the order is placed.

 

Payment is due upon invoicing or by the invoice expiration date. Orders over $200 require a 50% deposit. Balance paid in full upon pick up or before shipping. Will not ship until the balance is paid in full. Please check the invoice for payment methods and how to pay.

Shipping time is 10-14 days upon completion of an order. We will communicate an estimated time frame for shipping your product.  Expedited shipping is available for an additional fee.

Order confirmation will occur between myself and you every step of the way. If there is art to be designed, I will work with you until we have completed, satisfied, and approved artwork. The artwork design phase will not begin until payment is received. A quote will be sent for your approval before any work is started.

Payment methods accepted:

- Visa, MasterCard, American Express, Discover

- PayPal

- Cash (please communicate this method upfront and for in-person purchases only in US Dollars)

 

Please contact us with any questions or concerns.

Natural Product Disclaimer:

Reclaimed wood is a natural product and may contain certain aged characteristics, including but not limited to: color variation, nail holes, mortise holes, insect holes, livestock cribbing (chewing), staining, tapering, wane (nit squared), etc

Natural wood products often exhibit certain inherent inconsistencies. The product you are purchasing may be subject to conditions such as natural color variation, grain structure, porosity, etc. Due to the minerals in the earth, all wood species will contain color variations in spite of the selection chosen.

Wood, like all natural materials, has differences in color and grain patterns. This may cause a product to look somewhat different than the one displayed on the website.

Graphics Disclaimer:

All graphics are original photos of the original products made in-house.  Different digital displays may distort or otherwise display product attributes like color differently on individual screens than they may look in person.  If you have questions regarding the color of a product before purchasing it, please contact us and we'll be happy to help!

 

 

 

Return Policy:

If you are not completely satisfied with your product(s) and our company has tried to accommodate you and make you happy, and you are still not satisfied,  your purchase will be refunded.

**Set-up fee is non-refundable.